Refund & Cancellation Policy
Cancellation, refund and billing dispute terms for Pivelion Flow and Pivelion services.
Last updated: October 16, 2026
In this document, “Pivelion”, “we”, “us” means Pivelion Tech LLC, a Wyoming limited liability company located at 30 N Gould St Ste N, Sheridan, WY 82801, USA.
Pivelion Flow subscriptions
- Cancel any time: email support@pivelion.com or reply to your billing receipt. Cancellation takes effect at the end of the current billing period and you will not be charged again.
- 14-day money-back guarantee: request a full refund of your first payment within 14 days of purchase, no questions asked.
- Renewals: renewal payments are generally non-refundable, but contact us within 7 days of a renewal if you did not intend to renew and we will review it in good faith.
- Yearly plans: after the first 14 days, we do not refund unused time but you keep access until the term ends.
Software development and consulting services
- Fees paid for milestones accepted by you are non-refundable.
- If we fail to deliver an agreed milestone, you may request a refund of the fee for that milestone, or we will correct the work at no cost.
- Deposits are applied to the project and are refundable only for work not yet started.
- Retainers can be cancelled with 30 days written notice.
How refunds are paid
Approved refunds are returned to the original payment method within 5 to 10 business days, depending on your bank.
Billing disputes
If you see a charge you do not recognize, please contact support@pivelion.com before filing a dispute so we can resolve it quickly.
Delivery
All products and services are digital. Subscription access is delivered by email and account activation, usually within minutes. No physical goods are shipped.
Contact
Pivelion Tech LLC, 30 N Gould St Ste N, Sheridan, WY 82801, USA. support@pivelion.com.